Shipping & Returns

Shipping (United States)

Most orders ship via the United States Postal Service (USPS).  We generally use First Class, Priority Mail, and Priority Mail Express services for shipping and send out orders Monday through Friday. USPS helps us best serve our customers throughout the United States, including those in Alaska, Hawaii, Puerto Rico, and other US overseas territories.  Unless stated on the product page, we can ship Priority Mail (air service) to most APO/FPO/DPO addresses around the world (even Antarctica!). 

For very large and bulk orders, we may ship via UPS Ground for standard shipping.  

Estimated transit times to US addresses are below:

*For USPS, Saturday is considered a business day.

  • Standard Shipping (3-7 business days)
  • Expedited Shipping (1-3 business days)
  • Express Shipping (1-2* business days)
    • *Overnight to many locations. Feel free to call us and confirm.

Please contact us at info@diykitcreations.com or 877-244-1026 for special shipping requests.

Canada

Most orders will ship via USPS or UPS Standard.  Times may vary depending on customs and carrier transfers (if required). Most orders arrive within 5-10 business days, but can on occasion take up to 17 business days.  See the shipping estimator for estimates and more information.  Customers in major metropolitan areas are likely to receive their packages more quickly than those in rural areas. 

Returns

Unused and unopened items may be returned within 30 days of order delivery date.  Please contact us if we made a mistake, have any product or order concerns, or if you would like to start a return -- we would like to make things right. Email us at info@diykitcreations.com

We greatly appreciate and are always incorporating our customers' feedback in to new and existing products.  Every bit of information is used to help tailor and improve our merchandise.  Please email us at info@diykitcreations.com or call us at 877-244-1026 if you need help or would like to make a suggestion.

Tax

We collect sales tax from customers located in the state of New Jersey as required by law.

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We reserve the right to cancel and fully refund any order for any reason; this includes, but is not limited to suspected fraud, inventory errors, and pricing errors. Your payment will be immediately refunded.

Updated 10/30/2019